Thank you for shopping at computerg.shop. We want you to be completely satisfied with your purchase . If you're not entirely happy with your order, we're here to help. Please review our Return Policy to understand our guidelines for returns, exchanges, and refunds.
1. Eligibility for Returns: You may initiate a return within 3 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Any accessories, manuals, and promotional materials must also be included.
2. Process for Initiating a Return: To initiate a return, please contact our customer service team with your order number and details about the item you wish to return. We will provide you with instructions on how to proceed.
3. Return Shipping: You will be responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure the safe and documented return of the item. Shipping costs are non-refundable.
4. Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. If the item is approved, we will proceed with the return process.
5. Refunds: Upon approval of the returned item, we will initiate a refund to your original payment method. Please allow up to 5 business days for the refund to be processed and reflected in your account. Note that shipping costs are non-refundable.
6. Exchanges: If you wish to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are subject to availability. You will be responsible for any price difference and shipping fees associated with the exchange.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and we will cover the return shipping costs. Upon receipt and inspection, we will offer a replacement or a full refund, depending on your preference.
8. Non-Returnable Items: Certain items, such as personalized, used products or ones specially ordered for you, may not be eligsble for return. We will specify this information on the product page.
9. Changes to Return Policy: AR COMPUTER G CO. LTD reserves the right to modify or replace this return policy at any time. Changes will be effective once posted on the website. It is your responsibility to review this policy periodically.
If you have any questions or concerns regarding our Return Policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure a smooth return process.
Last updated: 25-08-2023
AR COMPUTER G CO. LTD
Triptolemou 10A Agiou Omologites, Nicosia, , 1087, Cyprus